policies

Terms of Supply

Errors, Shortages & Faulty Goods:

Notification of errors, shortages or faulty goods must be given to our Internal Sales Department within 7 days of receipt of goods, quoting the original invoice details. Goods returned are subject to return by our nominated carrier if our error or otherwise freight payable by customer.

SHORTAGES ADVISED ON NON PAYMENT OF ACCOUNT WILL NOT BE ACCEPTED.

DAMAGED GOODS:

All Claims for Damaged in Transit Goods MUST BE MADE WITHIN 24 HOURS of delivery. If the claim is recognised we will replace the stock at no charge.

DELIVERY:

Free into Store in Metropolitan area by carrier. On country parcels, there may be a charge.

TERMS:

Strictly by 25th day of following month.

Environmental Management - What are we doing?

Protecting the environment is becoming more and more important to society. In industry too, significant increases in environmental awareness and environmental regulations means that companies have to incorporate environmental thinking into everyday activities.

KW is no exception.

Our company has been proactive in adopting a recycling program to minimize paper, cardboard and plastic packaging consumables we had previously sent to landfill. We now promote that recycling and being concious of our actions is the accepted norm in todays' society and not the exception as it has been in days past. Accordingly, we have recently introduced and received accreditation for our enivronmental policy which meets current legislation and aligns with the International Standard of Environmental Management Systems (ISO 14001)

Similarly we monitor the behaviour of our key suppliers, openly managing our relationship to ensure our strategic partners are committed to reaching our collective goals and targets.